Frequently Asked
Questions

We have a page with complete instructions (including videos) that shows you how to use your EveryPen once you get it: everymeds.com/instructions.

You may be used to receiving your medication with cold packs, and worried about whether your EveryPen is still good. Fortunately, the EveryPen only needs to be refrigerated after you use it for the first time. For more information about the EveryPen, please visit this page: everymeds.com/instructions.

First, you fill out our online intake questionnaire that will determine which treatment options are right for you. Then we will assign a healthcare provider to you who will evaluate you and either approve or disapprove your prescription. Once that’s completed, we’ll send your medications directly to your mailbox.

We do not accept insurance, but we do accept all major credit cards, including Visa and American Express.

You may cancel your order at any time for a full refund, as long as your prescription has not yet been written by the doctor. For subsequent months, cancellations can be made anytime before your next shipment is processed. Our service operates on a month-to-month basis with no long-term contracts or commitments, making cancellation simple.

Once a prescription for any given month (including your first) has been processed and sent to the pharmacy, refunds are no longer available.

Yes, all of our medications are compounded in facilities within the US.

Once you complete the online health intake questionnaire, a licensed clinician will review your information. Your medical provider will review what you've entered on the questionnaire and either approve or disapprove your prescription—typically within 24 hours. In some cases, you may need to schedule a phone consultation or answer questions from your doctor in your patient portal. Once your prescription is approved, your medication will be processed and shipped. You’ll receive tracking details via text and email within 2 business days. You’ll also have unlimited access to our clinical care team for any questions about your treatment, including progress, side effects, or dosage—at no additional cost. We're here to support you every step of the way.

Yes. You’ll need to meet clinical guidelines which may include BMI, medical history, or existing diagnoses. Our questionnaires provide opportunities to disclose all the relevant criteria, and your provider will assess your eligibility during your visit.

If you have a previous prescription at another weight-loss company, a clinician may determine that it is appropriate to start your dosage at the level equivalent to your previous prescription, provided that it has been no more than two weeks since your last injection.

Some users report mild side effects, such as nausea, fatigue, or occasional digestive discomfort, as their body adjusts to the medication. These effects are generally mild and often improve within the first few weeks. When compared to the long-term health risks of obesity—like heart disease, diabetes, and joint issues—the temporary, and often mild side effects of GLP-1 medications are often more manageable and much less dangerous in comparison. Plus, our clinicians are available to support you with tips to help ease any discomfort during your weight loss journey. It's important to report anything unusual and schedule a follow-up visit if you experience persistent side effects or have concerns about your progress.
If you experience severe symptoms or signs of an allergic reaction (such as difficulty breathing or swelling, call 911 or seek emergency care immediately.)

We are licensed and available in all 50 states and the District of Columbia.  However, some states may have restrictions on prescribing and shipping compounded medications, including GLP-1s.

Yes, all of our providers are licensed medical professionals with experience in telehealth care.

Most prescriptions do not require an appointment, but instead are approved or disapproved based on your answers in the questionnaire. If you do need a phone consultation with your provider, they will contact you at the scheduled time by phone from a toll-free number. Please make sure you're available to answer the call at that time so your prescription can be processed in a timely manner.

In most cases, your prescription will be reviewed within 1 business day, although it often occurs within 2-3 hours of your initial intake.

If you experience severe symptoms or signs of an allergic reaction (such as difficulty breathing or swelling, call 911 or seek emergency care immediately. You should schedule a follow-up visit if you experience persistent side effects or have concerns about your progress. For ongoing issues or questions, please schedule a follow-up appointment with us.

Absolutely. Our providers comply with all HIPAA privacy and security standards to protect your personal health information.

If you're interested in partnering with us, please email us at ask@everymeds.com.